TransPacificTelecom
- Technical Support
VIVOware Software Support
At TPT, we are dedicated to providing our customers with quality
support and technical assistance. An integral component of this
commitment is our online customer support.
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VIVOware Technical
Support is designed to meet the full range of your
support needs. From basic service to mission-critical
support, we are committed to ensuring your success with
VIVOware software. We are dedicated to your success. Our
team of knowledgeable professionals and our state-of-the-art
technologies enable us to provide some of the fastest,
most efficient technical support service in the industry.
Our entire support organization is focused on client satisfaction
and recommending immediate solutions for your business
needs. |
PREMIUM
SUPPORT CONTRACT
VIVOware clients may select the Premium Support
Contract when purchasing the VIVOware licensing. The fee for
Premium Support is $3,500 for six months and $6,000 per year.
This world-class support provides you with 24-hour live support
for mission critical applications. Response times are guaranteed.
Clients are responsible for providing VIVOware Support with
a knowledgeable contact at your company, VIVOware Support is
responsible for providing state of the art technical support
and software diagnostic analysis. TPT does not provide technical
support to client’s end users.
PLEASE NOTE: Customers
requesting VIVOware Technical Support Services, who have not
selected the Premium Support Contract, may take advantage of
our Pay Per Incident support.
Pay Per Incident (PPI)
This
service allows customers to pay for support service as and when
they use it. A fee of $1,000.00 is charged for each case reported.
Consulting
Services
Need
Help?
VIVOware Consulting Services can help your company
customize your VIVO COMPLETE VoIP solution. Our highly experienced
staff and Lead Programming Consultants offer a comprehensive
array of customized programming options to meet your requirements.
Please click here for more details and to arrange a complimentary
consultation.
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