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TransPacificTelecom
-- Corporate Information
Events
INTERNET TELEPHONY CONFERENCE & EXPO
 |
| more
info at http://www.tmcnet.com/itexpo/default.htm
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Track:
Service Provider Solutions
Tuesday - 10/01/2002 |
| Time |
Session |
| 11:00AM-12:00PM |
Bundling IP Telephony
Services to Reduce Churn & Build a Loyal Customer Base
(SP-2) |
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Diane Brandis
COO
TransPacificTelecom, Inc. |
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11:00
am - 12:00 pm Presenter:
Diane Brandis, COO, TPT, Inc.
Bundling
IP Telephony Services to Reduce Churn & Build a Loyal
Customer Base
As long as the only difference between service providers
is price, you can expect consumers to jump around from
carrier to carrier in search of the cheapest plan. But
factor in a few simple additional services, like follow-me,
or access to a personalized Web-based directory, and suddenly
you have a customer who might not be so willing to switch.
Bundle in even more "must have" services, for
the right price, and you have a customer who will swear
allegiance to you like you never thought possible. This
session provides a roadmap for service providers trying
to retain their hard-won customers and to attract a new
generation of loyal customers as well. |
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